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Get the help you need with our comprehensive Street Smart Support
Street Smart Support brings together everything you need to get the most out of your Street Smart experience. From service status updates and quick access to help resources, to FAQs, and account support - this page is designed to keep you informed, supported, and productive.
Do you have any questions?
I see the error message “Invalid username or password” when trying to login to Street Smart.
This can be caused by an old saved password in your web browser. Navigate to your browser settings and clear any saved passwords related to Street Smart or Cyclomedia.
Street Smart hangs at X% on login.
Hold down the shift key on your keyboard, then click the refresh button on your browser. If the problem does not resolve, be sure the login you are using is a Street Smart login, which in most cases will be your email address. If your login begins with "adm_" it is a login for the Cyclomedia Account Management System, not Street Smart. If the login is correct and the issue does not resolve after a browser refresh, please check the Street Smart status page to check for a system problem. If a system issue has not been reported, please contact the Cyclomedia service desk.
I did not receive a confirmation email when I reset my password.
Please check your spam or clutter folders. If you do not see an email from Cyclomedia Authorization noreply@cyclomedia.com, please check with your IT team to see if the email was blocked by email security before it reached your in box. If so, ask them to release the email and unblock emails from noreply@cyclomedia.com. Or, contact the Cyclomedia service desk for a password reset.
I see the message “The resource you are looking for has been removed, had its name changed, or is temporarily unavailable."
This problem can be caused when a bookmark for Street Smart points to a resource in Street Smart that Cyclomedia has changed. Another possible issue is that the time or date on your computer are not set correctly. Check the time and date settings, then go to https://streetsmart.cyclomedia.com directly and try logging in again.
I am positive my login and password are correct, but I am still not able to log in.
Your organization may have firewall settings that are blocking access to Cyclomedia’s servers. Check with your information technology team and have them unblock *.cyclomedia.com
Can Street Smart be integrated with other software?
Yes, Street Smart can be integrated with GIS and CAD systems such as ArcGIS and QGIS via the Street Smart API, allowing users to embed its functionality into existing workflows and applications.
Can I view historical imagery in Street Smart?
Yes, Street Smart allows users to view historical imagery, enabling them to track changes over time and monitor developments in the physical environment.
What are overlays in Street Smart?
Overlays are data layers that can be displayed on top of imagery or maps. They help users visualize spatial relationships and enhance workflows for inspections, inventories, and spatial analysis.